Heateam boiler maintenance services

Your car needs an annual service to stay in good working order and so does your appliance..

How often should my product be serviced?
We recommend that your appliance is serviced at least once annually (this is a legal safety requirement if you live in a rented property.)

What does an annual service entail?
An annual service is a thorough service of the appliance and minimises the risk of failure during the winter months.  What's more, a comprehensive annual service may also reduce your gas consumption, saving you money!

What does an annual service cost?
Our service cost is very competitive, and we often have special offer campaigns running throughout the year. So, if your appliance hasn't been serviced for over 12 months, give us a call and we can arrange a visit that's convenient for you.

Whether or not your product is in warranty, we can help with getting it repaired. You can book a visit by clicking here or by calling us on 0844 335 2266

Please have the following information available when arranging an engineer visit:
Appliance installation address including postcode
Installer name and address
Appliance serial number

The serial number can be found on a barcode sticker:
Inside the drop-down flap at the bottom of the boiler, or
On the top of the boiler, or
Inside the main front panel

What is a warranty?
A warranty is a guarantee provided by manufacturers, which protects you against the cost of repairs where a possible manufacturing defect has affected the performance of the appliance.

All of our products come with a minimum 12-month warranty.  Register your warranty here.

Warranty terms and conditions
You'll find your warranty terms and conditions in the documentation supplied with your appliance, or by clicking here. Please remember that your warranty is a free period of cover and does not affect your statutory consumer rights in any way.

Initial product warranty expired? Don't worry…
We offer all of our customers the opportunity to enjoy continued peace of mind by taking out a heateam extended warranty. It ensures that you won't need to worry about costly repair bills if your appliance breaks down unexpectedly. 

What is the main feature of the extended warranty?
heateam offers extended warranty options to oversee any potential problems you may have with either your product or system, or both.

What are the benefits?
For a small monthly payment by direct debit, you will continue to benefit from the peace of mind you enjoyed during the initial free warranty period. Call us on
0844 871 1545 to arrange.

To find out more about how heateam can help you click here, or call us about our current special offers on 0844 335 2266.