heateam - The Heat Experts

heateam is the service division of Baxi Group - the leading UK manufacturer of domestic heating and hot water products. Based in Warwick, our dedicated customer contact centre is supported by a national network of highly skilled engineers. In addition to providing free warranty support for your appliance, heateam also offers extended warranty cover; as well as fixed cost repairs and annual preventative services at very competitive rates.

Winter Advice

Everyone will have noticed the harsh weather conditions that are currently gripping the country, and everything has been affected. Even our boilers. We've noticed that the low temperatures have caused some of the external pipework connected to our high efficiency (HE) boilers to freeze.

This will be apparent if your boiler is displaying the code E133 on its display panel. The display will alternate between E1 and 33.

We hope that the following easy steps will help to get your boiler working again without the need for an engineer's visit.

If the boiler is displaying error code E133, check to see if the condensate pipe is located outside, as it may be frozen. It is a plastic pipe that leads into the drainage

To unfreeze the pipe, the best solution is to pour hot, but not boiling, water across the length of the plastic pipe until it has defrosted. This could take around 30 minutes, but the boiler will not light until this pipe has cleared

Once the pipe has thawed out, the boiler needs to be reset, and then should fire up and run as normal

The E133 error code will appear on all Baxi Platinum, Duo-tec and Megaflo boilers, Potterton Gold, Heatmax, Promax Combi, Promax System and Promax HE Store boilers

FAQs

Q. I've tried the above and the boiler is still displaying the error code?

A. Don't worry, give us a call and we can send one of our engineers out

Q. What if I don't feel comfortable doing this?

A. If you don't feel comfortable contact your installer or give us a call, however there may be a charge for this.