Keeping Britain warm
Welcome to heateam, the service division of Baxi Group - the leading UK manufacturer of domestic heating and hot water products. Our aim is simple - to keep Britain warm by providing free aftersales support to customers during the initial manufactures warranty period as well as offering a range of services for out of warranty appliances.
Based in Warwick, our dedicated customer contact centre is open 363 days a year and is run by a dedicated and skilled team who are on hand to help you with any enquiry. Supported by a nationwide network of over 280 highly skilled, gas safe registered engineers who are specifically trained to be experts in Baxi Group products, you can relax, safe in the knowledge that no-one is more qualified to repair or service your appliance.
Find out more about the full range of heateam services by clicking here
Award winning customer care
In 2009 heateam was named as one of the Top 50 call centres for Customer Service following the UK's biggest ever call centre benchmarking exercises.
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"We entered the Top 50 Call Centres programme in order to identify opportunities for improving our service offering to you, our customers. Taking part provided the opportunity to review our current service levels and focus on delivering a more complete customer journey.”
Baxi Group Customer Services Director Lee Robinson
