heateam ranked 7th in the Top 50 Call Centre Awards 2010
heateam was ranked seventh in the 2010 Top 50 Call Centres for Customer Service following the UK's biggest ever call centre benchmarking exercise. It is the only heating company to be in the top 10.
Lee Robinson, Baxi Group Customer Service Director comments.
"This is a fantastic achievement for heateam and we are delighted with the result. We build on our result from last year, when we came 18th, listened to the recommendations made and pulled together as a team to show that we are the best in the heating industry."
Find out more about the top 50 award
Leading the field: heateam wins Field Service Award 2010
We are also delighted to announce that heateam has won the Field Service category of the National Customer Service Awards 2010, beating off other finalists such as: Royal Mail, Thames Water and Rentokil.
The judges of this award said:
"We were impressed with the emphasis on teamwork from this entry and how each individual is encouraged to take responsibility for customer service. The result is increased efficiency for the business and a better experience for the customer, which is what this award is about. A deserving winner."
Find out more about the Field Service award