Having listened to your needs, we have compiled this list of frequently asked questions with answers.
Please read through the questions and if you require any further information, please call heateam on 0844 335 2266. We will be happy to help.
Q1. When should I get my appliance serviced?
We recommend that all of our appliances should be serviced annually.
Q2. If I need a visit from an engineer, who can I contact?
heateam provides the aftersales service for Heatrae Sadia and Santon products. To arrange a heateam visit please call 0844 335 2266.
Q3. Where can I obtain a spare part for my Heatrae Sadia or Santon product?
All enquiries received by heateam on 0844 335 2266 are directed to one of our approved stockists. Heatrae Sadia and Santon do not sell spare parts directly to installers or the general public. The interpart website offers a store location facility so that customers can quickly find their nearest outlet. However, they also do not sell directly to the general public. If your appliance needs a new part, heateam or another suitably qualified company will have to obtain and fit that part for you.
Q4. Can you send me literature on a Heatrae Sadia/Santon product?
You can contact our Literature Hotline on 01603 420127 or download literature from the Heatrae Sadia/Santon website:
www.heatraesadia.com
www.santon.co.uk
Q5. Where can I get a copy of the user manual for my appliance?
Manuals can be ordered through our literature hotline on 01603 420127 or downloaded by visiting the relevant page on the Heatrae Sadia/Santon website:
www.heatraesadia.com
www.santon.co.uk
Q6. I have a technical question on a Heatrae Sadia or Santon product, can you help?
The heateam contact centre can be reached on 0844 871 1535. We have a number of experienced engineers who will be able to answer your query.
Q7. How do I regenerate the airgap on my Megaflo?
To re-charge the airgap please use the following simple instructions:
1. Turn off the mains cold water supply to the Megaflo
2. Open the lowest hot tap in the property
3. Hold open the temperature / pressure relief valve until the gurgling noise stops and water stops running from the tap and valve
4. Close the temperature / pressure relief valve; open the mains cold water supply to the Megaflo. When water flows from the hot tap close the tap
5. If water continues to drip or flow from the overflow the Megaflo requires attention. Switch off heat sources (immersion heaters and boiler), DO NOT turn off water supply. Contact a competent installer for advice.
Q8. What size cylinder would you recommend for my property?
For a Heatrae Sadia product:
Our specification team can give you all these details, they can be contacted on 01603 420220 or by email at specifier@heatraesadia.com.
For a Santon product:
Our specification team can give you all these details, they can be contacted on 01603 420128 or by email at specifier@santon.co.uk.
Q9. Do you suggest using a water softener for a Megaflo?
You can use a water softener with a Megaflo if you so wish.
Q10. Can I install a Megaflo in the basement?
A Megaflo can be sited anywhere in your property but the installation of the discharge pipework has to be taken in to account when deciding on where to install the unit.
Q11. Would you suggest using a timer for a Supreme?
Yes you can use a timer for this and it can be ordered as an accessory to the Supreme, please click here to see the Supreme brochure.
Q12. Which engineers can work on my unvented system or can I work on it myself?
We would always recommend that a suitably qualified engineer should carry out any necessary servicing and repairs on your unvented system.
Q13. What qualifications does my engineer need to install an unvented cylinder above 15L?
You need a fully qualified plumber registered to install unvented cylinders and they will have a registration card to prove they have obtained the necessary qualifications.
